FKB’s Andrew Jones wrote an article for a prominent professional liability insurance broker regarding claim notification and claim handling procedures entitled: How do I handle a Claim or Potential Claim against me? Top 5 Things to Consider.  The articlecites to New York law, but the principles apply across all states. The full published article can be found here: https://insurancefocus.usiaffinity.com/2021/03/how-do-i-handle-a-claim-or-potential-claim-against-me-top-5-things-to-consider.html